KegelPro

Delete your KegelPro account and data

This page is for the KegelPro app (KegelPro: Kegel Trainer), published by DATA LABS L.L.C-FZ. It explains how to delete your account and your data.

How to delete your account

Choose whichever is easiest. Each one deletes the same account.

  1. In the app: open Settings, tap Account, then "Delete my account" and confirm. The app shows when the deletion is complete.
  2. On the website: go to your KegelPro account, sign in with the code we email you, and choose "Delete my account".
  3. By email: write to support@getkegelpro.com from the address you used, with the subject "Delete my account". We delete the account and confirm by reply. You do not need to give a reason.

Subscriptions. If you subscribed on this website, deleting your account cancels the subscription, so it does not renew; you keep access until the end of the period you have already paid for. If you subscribed in the App Store or Google Play, deleting your account does not cancel it: cancel it in the store, where it was bought.

To remove the data on your phone as well, open the app, go to Settings and choose "Delete all data", or uninstall the app.

What is deleted

  • Your email address and, if you gave one, your first name.
  • The record of when you signed up and what you agreed to receive.
  • Your starting level and phase, if they were stored with your email.
  • Your weekly progress summary, if you switched the weekly progress report on, together with the record that you switched it on and when.
  • The account sync key your phone used to send that summary, and the entry that matched it to your account.
  • You are removed from every mailing list, so no further email is sent.

Your training history, streaks, self-test results and setup answers stay on your phone. The one exception is the weekly progress report: if you switched it on, the app sent us a short summary so we could email it to you, and that summary is deleted with your account. "Delete all data" in Settings, or uninstalling the app, removes everything held on the phone.

What is kept

  • Anonymous daily usage counts. They contain no account, device or advertising identifier and cannot be linked to you.
  • Payment, invoice and tax records held by Google Play, Apple or our payment provider (Whop), which they keep under their own legal obligations.
  • A minimal record that a deletion request was handled, kept for up to 12 months.

How long it takes

Deletion from the app or the website takes effect immediately; a background clean-up of related records finishes within a day. Email requests are completed within 30 days, and usually within a few days.

Delete some data without deleting the account

You can ask us to remove your first name, or to stop tips and offers while keeping the account, at the same address. Every email we send also carries an unsubscribe link.

If you switched on the weekly progress report, you can switch it off yourself: open the app, go to Settings and turn off "Weekly progress report". That stops the report and deletes the summary we hold straight away, and it leaves your account and your email address alone.